Returns & Exchanges
At Vault X, we stand behind the quality of our curated fashion pieces and offer a 30-day window for returns or exchanges on all unworn items with original tags. We strive to ensure your shopping experience is as seamless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Quality Inspection & Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing